Can I access ALL of your resources with Pond VIP membership?
No. Pond VIP has been created to access newly made printables. We will not be adding any previously published resources. After a new resource is added to the library, it will remain for about 10 weeks only before being removed. Please visit our TpT store using the "SHOP" link at the top of the page for our complete range.
Can I share the downloads with my colleagues?
No. Each teacher using the printables will need their own membership login. Please refer to our terms and conditions for more details.
Can I access resources that were in the library before I joined?
No. You will only have access to resources currently listed in the library, which have a 10 week life span. If you happen to miss a download that was available from the time you joined, simply contact us and we can help.
Am I locked in to the subscription?
Not at all. You can cancel your subscription at any time.
Do I receive a refund if I cancel my subscription part-way through a month?
No. Monthly subscriptions are paid for the month in advance and refunds will not be paid if a subscription is cancelled part way through a monthly billing cycle.
Is the payment system safe and secure?
Absolutely. We use an online payment processing system called Stripe, which handles billions of dollars every year for internet-based businesses around the world. Visit their website directly if you would like to know further details.
Why can't I pay using Paypal?
Our Pond VIP membership system is managed by Memberspace, which currently only integrates with Stripe for credit card or debit card payments. We are currently investigating whether or not there is any way to offer Paypal as an option and will update this page if anything changes.
Why does the amount charged to my card appear as different from the displayed subscription price?
The displayed subscription price is is US dollars (USD). Stripe, in conjunction with your card issuer, will automatically convert that amount to your home currency if it is not USD. Your financial institution may also charge foreign currency processing fees as part of the transaction if applicable. (Australian teachers please note, we have a separate Pond VIP Australia plan or you to sign up to that is charged in Australian dollars.)